Welcome to Service Measure

Only through superior service can you make certain that each customer’s experience is positively unique and special.

Only through Mystery Shopping can you really hope to achieve this.

At Service Measure, we work with our clients closely, striving to deliver a customer service experience that blows the competition out of the water.

We are proud of our innovative and interactive operating system, Quest and we believe our service, including the quality of our reports with data capture and analysis, is the best in the business.

Why not find out for yourself by contacting us to arrange your free trial under no obligation - now is the time to introduce your team to the industry’s most effective motivational and service-orientated training tool around today.

We are proud to operate within the MSPA Code of Professional Ethics and Standards


"Mystery Guests are an invaluable asset to our hotels"
- Managing Director

"has found the use of your Mystery Guest Reports of immense value"
- Group Operations Manager