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Casestudies - Hotels & Leisure
Promenade Hotels
Service Measure were approached to create a mystery guest programme for Promenade Hotels.
Tailored reports were created to measure the standards and practices the business expected from its staff, whilst being designed to still focus on all areas of customer-staff interaction at the hotels.
Andrew Haworth, Managing Director of Promenade Hotels says,
- “I am pleased to say how delighted I am with the service [Service Measure] provided.
- Mystery Guests are an invaluable asset to our hotels. It gives my employees the incentive and motivation to strive to give a better, more professional service for all our guests ... therefore the guests are more likely to return and it has been proven by guest feedback forms that this is indeed the case.
- I would recommend your company to all who feels they could improve on their customer service, in any area.”
Service Measure bespoke reporting meant that recent alterations to the key focuses were implemented in under 24 hours without any disruption to the ongoing service.
