Casestudies - Restaurants & Bars

Baby Grand Group

“The feedback from Service Measure has and continues to improve the quality of food and service that our restaurants and bars provide on a day to day basis.

As we cannot get feedback from every customer, Service Measure’s mystery guest programme has become a useful tool by which our staff can continue to sharpen their attention to detail and customer service skills.

By regular use of this monthly service we ensure that our customers continue to get improved and quality service every time they visit.”

- Ashley Murphy, PR & Marketing Manager