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Casestudies - Restaurants & Bars
Bacchanalia
“We use the mystery customer programme in several ways.
Firstly it acts to reinforce our own in-house service criteria and gives all my team members including myself a second set of goals to achieve.
Secondly, the report will show a true reflection of how my business was operating. The report helps me highlight something which might have never been pointed out due to us concentrating on the ‘good stuff’ in that month.
Thirdly, achieving a set mystery diner percentage per month is something that is written into all employees bonus schemes, from the glass collectors right up to the general manager and when additional money in their pockets is at stake, then people tend to spend a little more care and attention to doing their jobs correctly.
The advantage of using Service Measure over other similar companies is the personal and tailored service I receive. Every operator has a different set of standards and criteria that they require their staff to achieve and Service Measure will work with and adapt to everyone’s individual needs and want to make sure that their clients are getting the results they want from using Service Measure.”
Neil Smith, Director
