Casestudies - Restaurants & Bars

Restaurant Chain (30,000 customers a week)

“Just a short note to thank and commend you for the service we have received from Service Measure. 

We have been in the restaurant and takeaway business for nearly 25 years and have built up a very successful Company employing 300 staff and serving approximately 30 000 people a week.

Over the years we have been involved in various kinds of mystery shoppers, by outsiders and ourselves and the reports we receive from Service Measure are second to none.  No one in our industry likes or cares for criticism, but these give you a true reflection on your business and allow you to identify your weaknesses.

It also serves as a tool for ensuring our staff are doing not only what we have asked them to do, but exactly what you would expect them to do.

The league table that you produce has installed a sense of competition amongst the staff that will eventually result in potential financial gain for those concerned. 

Overall a big thank you for your attention and service.”
- Operations Director (Please ask for further details)