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Our Services
We specialise in the development and operation of mystery customer programmes.
With a wealth of experience across the retail and hospitality sectors, our reporting systems have been designed to improve customer and staff retention rates in your business and therefore bring you a better bottom line.
Our unique online management system, 
, enables all levels of your business to access and react quickly to each customer experience and provides detailed tailorable overviews designed to encourage competition and inspire self-improvement.
Click here to read more about the benefits of choosing Service Measure to run your customer experience programme, or set-up a free trial today.
Run as separate ‘Mystery Callers’ or in conjunction with your Mystery Customer visits, Service Measure have the facilities to provide recordings of calls to any of your business telephone lines.
Businesses that have contemplated investing in call recording for quality assurance but have been put off by the cost can start with selective recording, which may well be more suitable for the requirement.
Ideal for call centres that do not currently have a call recording system but do have a quality improvement programme and blanket recording of calls is unnecessary.
Call transcripts are also available.
Assess the strengths and weaknesses of your current and potential competitors - an essential component of corporate strategy.
Don’t rely on informal impressions, conjectures, and intuition gained through the tidbits of information about competitors that every manager continually receives.
Systematic analysis using Mystery Customers will ensure you are not placing your businesses at risk of dangerous competitive blindspots.
» Online Data Capture & Customer Satisfaction Surveys
Sending every one of your customers to our online customer satisfaction surveys, via point-of-sale direction and proper incentive, will provide extensive supplemental information to complement your Mystery Customer programme.
Speak to us today to see how this cost-effective solution will help to build valuable contact information from your customers.
We will design newsletter templates for you for use with the customer contact data collected through our online customer satisfaction surveys (along with your existing customer database if you have one), allowing you to reach people who want to know about your products and services instantly.
e-Marketing gives businesses of any size access to the market at an affordable price and, unlike TV or print advertising, it allows for truly personalised marketing.
e-Marketing allows for more interesting and interactive campaigns, and therefore results in a better conversion rate - if you have a website, then your customers are only ever a few clicks away from completing a purchase. Unlike other media which require people to get up and make a phone call, post a letter or go to a shop, e-marketing is seamless.
We can develop tailored training programmes to meet your needs or you may choose to run one of our invaluable ready-made seminars:
» Coaching Manager
- Be capable of recognising the achievements and development needs of others
- Understand the importance of 360° communication and carry out effective meetings and 1-to-1s
- Improve your confidence and ability to deal with difficult situations and conflicts
- Realise the fundamentals and benefits of delegation and empowerment
- Learn techniques on how to conduct successful interviews and appraisals
- Discover new ways to transform your staff members into a happy proficient team
- How to keep your team motivated
» Secrets of Selling
- Build awareness of the importance of and fundamentals of communication
- Learn the true ‘Art of Selling’
- Recognise, anticipate and cater for customer expectations
- Gain a genuine motivation and sense of team spirit within your unit
- Improve your product knowledge and discover winning ways to sell it
- Identifying how to target the emotional side of a customer; ‘selling yourself’
» Personal Effectiveness
- Develop a clear understanding of your role and everyone else’s within the business
- Create synergy within your team and generate a trusting focused environment
- Recognise your preferred learning style and how it can affect others
- Identify suitable management techniques to maximise your personal effectiveness
- Understand the advantages of change, and avoid being stuck in ‘the comfort zone’
- Realise the benefits of effective goal setting and learn how to achieve them
» Interview Techniques
- Gain a basic knowledge of employment law and discrimination
- Plan and execute successful meetings and interviews
- Build your awareness of the laws surrounding disciplinary procedures
- Learn proven methods for conducting proper appraisals
- Become self-confident and skilled in communication
- Find out how to ensure only the right job applicants are successful
Guaranteeing independent hotels and small groups worldwide visibility that they otherwise wouldn’t be able to obtain, we are happy to help guide you through the maze of online booking agency sites.
“A valuable resource, and one to consider at all costs”, said one Yorkshire-based member.
Please contact us and we’ll be happy to arrange a free, no-hassle consultation to discover your exact requirements and show you how easily our associate company Recommended Hotels will work with you to enhance your business.
“In 2009”, says Recommended Hotels Managing Director, “we increased the revenue of hotels that we were already working with, with online travel agents, by a staggering 430%! And hotels that weren‘t previously on online booking agency sites, but who started working with Recommended, saw an average of over £4,000 per month of revenue, with an almost immediate start”.
This makes Recommended Hotels one of the most cost-effective distribution channels and an essential part of many hotels’ Marketing Plans.
» Restaurant Reservation Management Systems
Restaurantdiary™ is a state-of-the-art online restaurant reservation system that combines an at-a-glance bookings facility, intelligent table management and an incredibly flexible industry-leading Customer Relationship Management system with restaurant marketing in one easy-to-use package with full 24/7/365 support included.
An exceptional restaurant reservation system designed by restaurateurs for restaurateurs.
Contact us and we’ll be happy to arrange a free, no-hassle consultation to discover your exact requirements and show you how easily Restaurantdiary will work with you to enhance your business.
In fact you have a restaurantdiary guarantee that your business will be improved by managing demand and flow better than anyone else.
