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Sign up to become a Mystery Diner here |
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| mystery diners | |||||
| for restaurants and bars | |||||
| How do you know when a customer left happy? A customer's visit may have proceeded smoothly and without
complaint, but how do you measure whether or not the customer's experience
lived up to their expectations, and if they left feeling valued? 99% of your customers will not complain 79% of them will just never return with 6-8 friends & family being informed of a poor experience It can cost 10 times as much to get new customers than to keep existing ones WE OFFER YOU THE SOLUTION Why use mystery diners? It is generally recognised that it is far, far cheaper to retain existing customers than to attract new ones. Most restaurants also realise that a diner represents a lifetime of potential business to them and not just the value of a single visit. We send in undercover diners to analyse your service, product and facilities, and from the information you receive through our reports, you will be able to identify areas for improvement, as well as incorporating it with staff and management training and incentive schemes. Service cannot be measured consistently or managed effectively without a mystery dining programme. Our comprehensive reports have been developed in house, so are 100% adaptable, and we are so sure that you will recognise the benefits gained through using our mystery programme, that: we will also NEVER tie you to any long-term contracts. our mystery programme offers:
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Click HERE if you want to find out more about implementing our mystery dining programme. |
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